Vance's Auto Body Inc

Vance Auto Body originally told me the total owed was $150. When I went to pay by card, they suddenly tried to raise the price to $220, claiming they “only take cash.” A $70 increase just for using a card is unethical and illegal in Massachusetts. When I refused to pay the inflated amount and insisted on paying the original $150, the staff became rude and confrontational. They then called the police on me and reported me as a disturbance even though I was simply trying to pay the correct amount with a legal form of payment. When the officer (Walsh) arrived, my attempt to explain what happened was dismissed. I was told that “nobody cares about your complaints,” which made the situation feel even more frustrating and unprofessional. I left feeling completely disrespected by both the busine

I've been around the bodywork industry all my life, and learned White paint hides and Black shows EVERY blemish. Basically, if the work isn't PERFECTLY straight, black will show it. So when my car sustained tree damage, I thought "there's only so much they can do".... I was in awe when it was fixed, especially where the damage was and the color. They did an AMAZING job! There's a reason they've been in business for 50 years and counting, HIGHLY RECOMMEND!!!!

Vance towed my truck after an accident local to his shop. I decided to have him do the work as it was easier than moving my vehicle to another shop. They did a spotless job and scrambled a bit after insurance company delays to get me my truck back on christmas eve. Greatly appreciated and respected.

Spoke with a rude woman on the phone that started screaming at me because I returned a call that Vance reached out to us about. Wouldn't recommend going here because you probably would get treated the same!

They were super responsive when our car needed a tow. Very nice people and a pleasure to deal with. They go the extra mile. Thanks for helping us!