Victory Subaru Service Center

Had the best experience at Victory Subaru taking my new Wrx for its first major service. Jana, my service advisor and the service manager was so incredibly friendly and helpful both on the phone and in person. She made me feel completely at ease as I explained how obsessed I am with my car. Jocelyn, my service technician, also did an awesome job and was super thorough and detailed in my video inspection and through the rest of the service! Overall I cannot recommend Victory enough, most especially Jana and Jocelyn. Thank you ladies and Victory!

They invent unessecarry and costly things to add to their various miles based service intervals, wanted to charge me $300+ on top of oil change to do routine 24,000 check up and when i looked it up with Subaru themselves and called another dealer they had never heard of the carbon flush they tried to sell me as part of mandatory service. Nickle and dime scammers will never buy or service with them again, go to Richard Lucas down Route 1 instead, honest and way easier to deal with. Thank You and God bless.

I like Victory's policy of coming in for an oil change without an appointment. Carol the service rep, and Luis the service technician were great. Carol explained everything to me in detail, and even better, Luis physically showed me on my car where things needed attention, as opposed to just talking about it or it being printed on paper. Things on my vehicle was handled really well, even though it's older. It's awesome how they now give you this option of tracking your service with an actual inspection video and recommendations on your phone in real time. Furthermore, as a current military service member, they made me feel welcome and appreciated. Overall, great service appointment. Thank you, both!

They advertise express service and say you do not need an appointment online or in person. This is not consistently honored which wastes people’s time. They need to change their messaging on their website as the advertising of express service is inaccurate. Their staff also drives aggressively in their lot. I was afraid they were going to crash into my car

Horrible service. IF YOU WANT TO KILL YOUR ENTIRE DAY FOR AN OIL CHANGE, THIS IS A DEALERSHIP FOR YOU! I went for an oil change that took 3 hours. I called ahead to ask if they were busy, and they said no. On top of that, the dealership stripped two of my wheel nuts and hub bolts. The dealership used an air gun to put them back on and broke them. Using an air gun to take them off is fine, but you need to put them back with hand tools and torque them properly. I explained this to Michael Sasso, my service advisor, but he charged me for the parts. You guys are liable for the damage done to my car under your possession.