VIP Tires & Service

VIP Tires & Service 338 Mack in Lowell, went above and beyond to help us in a difficult situation. They were recommended by Christopher's Towing Chelmsford after breaking down on the side of the road at 11 pm with mom driving minor child and baby in the car when it was -3 degrees. Clearly something from the left side of vehicle was wrong...hit a small manhole cover pothole, felt control of the car went to only right wheel, heard metal scraping, and something clicking with each wheel rotation as the car slowed to a stop. Friendly neighbors (TY!) allowed us to park in their spot, called for vehicle tow to VIP and Uber to get family home. We had planned to take it to Firestone 60 Essex, Lawrence, where less than 42 days ago had service the brakes, calipers and rotors, but the towing rep ad

The service here was amazing I had an early morning appointment for 4 new tires. Bryan was very welcoming and nice . The service was quick and fast as I needed to be somewhere by a certain time they made it happen. Kyle and Alex were very helpful as well through the process. Would definitely go back and recommend this place 100 percent! Thank y’all

AAA towed my Jeep to VIP during a snow storm. I happen to live 45 miles from the location. The next morning I called and they had already looked at my car. I had a week previous had my brakes done. One of the calipers had a bolt come off and it destroyed my wheel and tire. They got me a replacement wheel for $1000 less than what Jeep was charging. They redid the brakes, mounted my new tire on the wheel and I was very satisfied with the price and their great customer service.

As a franchise, location matters and this location has been fantastic. Kyle and the team have brought the rare combination of knowledge and integrity, and helped my aging vehicle with smart repairs rather than just parts changing.

Purchased 4 new tires the service was excellent work completed in the time frame I was given with the exception of a cabin filter that I wanted to replace, after 30 minutes I was told that the place that the filter was coming from had no delivery driver! Probably should have known this when it was ordered, otherwise I was overall satisfied!