Volkswagen of Murrieta Parts Department

I brought my Jetta in for service on a Wednesday. I did not have an appointment. They got me in, set me up with a rental car, and went to work. Because of my schedule I was not able to come pick it up until Friday morning. They had no problem at all with this. The problem was taken care of and everything is working perfectly Saturday the daytime running light went out again. I cruised through the dealership to see if they were open, the repair department. They were! I brought it in. Talk with a service advisor. We set up an appointment for Tuesday morning. They're going to have to tear the entire front end of the car part. He told me not to worry about anything everything would be done in about 5 hours. He's never lied to me so I'm betting it'll only take that amount of time. The bottom li

Wow what service. You're met at door if you arrive at your desinated time and if not , no worries. Everyone is treated with respect and every last detail is explained. They have assorted brew coffee you pick and donuts, waiting area, they check back see if you comfortable or need another drink. Come get you when your car is ready. Nothing over loud speaker. Clean bathrooms and family bathrooms. Water fountain spotless. Whole place was shiny including their deals on cars. We thought while we sat waiting. "Are they giving some for free", jokingly. Family oriented place and very accommodating. Thank you for the experience.

This dealership is amazing & their service department is just as good!! Very kind staff and they always do a great job! I know I'm in good hands anytime I need something done with my vehicle!

Me and my friend went for a simple question on why her tire light keeps coming on and we waited 30 minutes with no service, yet employees were CONSTANTLY walking around and not a single one even greeted us. When we finally got helped they had some kid I assume was new (who didnt have a name tag) drive her car down to the area where they look at and fix them and as he was driving HE RAN OVER A WHOLE TIRE THAT WAS JUST LAYING ON THE GROUND. Not to mention during the periods of time he was driving the car, he was driving with the emergency brake on. At least they turned off the light for free this time.

It was horrible. They cared more about comission money for themselves then helping the customer get the car they want at a fair price. Plus no gap or warranty on the vehicles.