Volkswagen Service - Gerald Jones Volkswagen

My first new vehicle bought here at Gerald Jones VW Excelent service and felt no pressure whatsoever while purchasing. I got a pretty good deal that I couldn't find in other places and Tavyin Salas did an outstanding job in helping me find the perfect vehicle. I would definitely come back to buy a car just for the awesome service Tavyin offered.

I had a vehicle maintenance service here, and the staff told me that the maintenance had been completed. I opened the engine compartment cover and found that the sealing rubber ring of the oil filter element actually appeared in the engine compartment. It was a terrible experience. Very unprofessional service, very perfunctory apology

my whole experience was amazing. my car was fixed in a timely manner, Ms Freda was very helpful and explained everything that was done. They also gave me a car wash gift card and topped off my washer fluid.

My Wife and I just purchased a 2024 Atlas from Ms. Shalonda. She was a very knowledgeable, understanding, and professional Sales Consultant and I would recommend anyone to deal with her. Ms. Vicky, the Sales Manager and Mr. Bill were also great to work with. This was one of my best experiences so far at a car dealership. I hope the service department lives up to how great the sales department did!

Had a VW warranty, and went in for my 2019 Atlas front end shaking. Sent me home with a $360 out-of-pocket diagnostic bill because THEY said I just needed 2 new tires and of course warranty doesn't cover that. The warranty expired a month later. Bought 2 new tires for $600. The problem still exists. Take it to AutoBan on Broad Street, guess what?!! It needs an entirely new steering shift that has BEEN the issue and now I am coming out-of-pocket for another $2000!!! This could've been handled correctly the FIRST time. Not to add that I have a recall that I scheduled to have corrected in April and they called me the day before my appointment to tell me that they are only fixing 2 a week and rescheduled my recall to AUGUST 28!