VW Service Center

I recently had my Volkswagen serviced at Fredericksburg VW, and I couldn’t be more impressed with the entire experience. From start to finish, everything was handled professionally, efficiently, and with genuine care. Bob, the service advisor, was an absolute standout. From the moment I walked in, he greeted me like a valued guest, not just another customer. He took the time to clearly explain the service process, gave me realistic timelines, and kept me updated every step of the way. It’s rare to meet someone so knowledgeable, honest, and passionate about customer service. Bob made sure everything was done right the first time no surprises, no upselling, just honest work and great communication. The service itself was top-notch, my car runs better than ever. The technicians clearly know

I'm name is Lance I took my car to Volkswagen dealership in Fred on Patriot Hwy. My emergency park light, ABS and the traction control light was on. I paid them 567.14 They told me everything was fix and all I needed was a 02 sensor. The next day all the lights was back on they told me to bring it back and I did. This time they told me I needed rear wheel bearings which would be another 2400 712. 00 for the 02 sensor and a thermostat I called the service manager (Mark) he told me there's nothing he can do What ever you do DON'T TAKE YOUR CAR TO THIS DEALERSHIP

This service center has to be the worst service center in the area! I took my car for oil change ant tire rotation, as simple as that. who would mess up with that? 1. My VW requires 33 psi for front tires and 38 psi for rear. What do I get? 38 for the front and 33 for the rear. 2. The car starts shaking on highway speed. Took it back, they checked alignment to find no issues, but still charged again for a problem which was not there. Regardless all the charges, the car still doesn't feel safe on the highway. I had to take it to a different shop to correct the issues.

This place has the worst follow up ever. They don't give you the full price break down for your service. I get that dealerships are generally more expensive, but that price shouldn't come at the expense of the customer experience. I work in sales and service industry. They consistently drop the ball here.

The website gave me their phone number, and when we called, we were given the runaround for a simple question and assistance.