Wallace Automotive Group

I just wanna give a very BIG thank you to Luis. He went above and beyond to help us find the perfect SUV!! Didnt have the best credit... no problem... only had 1000$ down payment... no problem. Everywhere else didn't want to help but he made sure we were able to have a new car. 4year 48k mile warranty we got it!! Highly recommend Wallace Auto group when purchasing a new car. When others say no they can help. All future cars I but will conw from this exact place! 2022 Chevy Trailblazer!!

NEGLIGENCE AT ITS FINEST!!!👏🏻👏🏻👏🏻 they are telling me in 4,000 miles, over 4 months of which they had just “supposedly performed service, which included tire rotation that I went from safe tires to this?! 🤯😳 perhaps bc im a woman we must think I dont have a brain, even the size of a chipmunk, you could figure this out from a mile away. Then their excuse of why I have NO back break pads, which If course we noticed from removing the tire, to put on the flat donut they provided in the trunk, new car, thats cool, is from hitting the break on the highway when the tire blew and going over 3 lanes to the shoulder. So let’s say 30ft to humor them. In 30 ft, the service manager explained, like I was a preschooler, how its very possible that bc of friction, ya know friction from hitting your brake

Idk whom was given the keys to WALLACE KINGDOM ,you definitely need to reevaluate the Real WAY to ta l e care of ur Community like ur Community has taken Care of ur Family's for decades. This New Customer Service is a 0 point blank, and this came from the Top not from no one working there,this is someone just collecting not Respecting the Company Values, anytime you have a $80,000 car and have to get loaner from enterprise OMG this is absurd FIX IT and FIX IT FASSST

I appreciate my service technician Michael and the other techs who work on my car. They don't push extra services when they aren't needed. Recommendations are sometimes made for future services that can hold off until the next service date.

Rich Harward, Gen. Manager of Wallace Kia, makes a purchase or lease from any Wallace dealership questionable. I would recommend avoiding it. The Lease agreement limits legal remediation, requiring disputes to be taken to American Arbitration. American Arbitration found that Wallace Kia did not pay Arbitration membership dues, so they were powerless to settle disputes. This appears to be a common practice for Wallace auto dealers. With no means supported by Wallace to settle disputes, they appear to be in breach of contract. My certified paralegal is researching whether this constitutes fraud. Moreover, if this practice is common, there may be reason to consider class action remedial measures. The General Manager attempted to appease me with a less than mediocre offer. The attitude