Walmart Auto Care Center

The service here is a joke. They didn't read the notes stating our spare was on, so it took them longer because they had to undo their mess up. Then they proceeded to overcharge us (when we had already paid) because "our order was cancelled". We were notified when they were done with our vehicle that our order was cancelled, by them, after they put our tires on. They also didn't give us our tires back when we had told them in the beginning we wanted to keep them. I do not recommend going here if you want it done correctly or don't want to be charged extra for nothing.

I wish I could give 0 stars to this place, it’s my fault for trusting it is after some friends told me about how terrible their services were, I made an appointment from the Walmart app for an oil change at 9:30am that would end at 10:30am, 10:40am arrived and my car was still exactly in the same place where I left it, they didn’t even get to contact me to report a delay, when I approached the counter to cancel my service they bothered to ask about my experience or why I was leaving, they just shouted “they canceled the Nissan” and they gave me back my keys. If you really have a car, don’t waste your time in this place, I will never return, they have no respect for your time or your car. 👎🏼👎🏼👎🏼👎🏼

Got a sidewall bubble, so easy peasy, popped off the tire, ran it over to Walmart, said I needed 1 tire put on. Dude said ok, it’ll be about 45 minutes. Keep in mind this was at 8 AM right when they opened. So I leave, and come back around 10:15 to pick up my ONE tire. Hasn’t been started. He goes out to check on it and comes back and tells me they’re starting it rn. 1 hour later and the old tire is still on the rim. Don’t waste your time, go somewhere else.

I looked online to see what time they open and close, close at 7 p.m., open at 7 a.m. I called at 6:45 p.m., called 3 times, no answer, called at 7 a.m., 2 times no answer, in the 3rd and 4th try, a lady in customer service answered and told rudely each time to try again after 8 a.m. and maybe somebody would answer then. It's pretty simple if the website says they are open then there should be staff on duty to make an appointment. I'm normally pleased with their customer service, but apparently their service isn't what it used to be.

They will not replace your tire without having the car with you. Even if you have a warranty. They said they will repair the tire for $18, but cannot replace it even though we just bought them a few weeks ago. My spare was also flat and we couldn't bring the car in. What are we supposed to do?? They consider it a carry in tire?? Really... do they have that many people stealing tires that they have to have this policy? Some of the new cars don't even have spare tires. I'm angry 😡 If we had the money it would be whatever but funds are tight right now 😭 Fix your policies Walmart.