Walmart Auto Care Center

I’ve been coming to Walmart for oil changes for years without issues, but this time was different. My 2013 Chrysler 200 was dropped off at 9 AM, and I wasn’t called to pick it up until noon. When I picked up the car, the technician mentioned they had spilled some oil and that I might notice a burning smell. Unfortunately, before I could even make it home, the check engine light came on, the car started misfiring, and the engine was shaking badly. I immediately returned, but was told they didn’t have the equipment or capacity to diagnose the issue. I even asked them to at least use cleaning products they sell on their own shelves to clean the sensitive parts, like the spark plugs, but the manager refused and said they “cannot do that.” Even after speaking with the manager, nothing was done.

I brought my car in today to have the tires inflated properly. (I can never get the air hoses at gas stations to work). Brendan helped me out and did so with courtesy and kindness. Brendan and Terry, I can’t thank you enough for your help (today, and a while back, too). Y’all are all-around great guys, and I am grateful. 10/10 recommend!

Walmart Left My Car Worse Than Before I trusted Walmart with a simple oil change, but instead of leaving with peace of mind, I left with a car that barely runs. After waiting nearly four hours, I picked up my Chrysler 200 only to be told they had spilled oil and I might notice a smell. Within minutes of driving, the check engine light came on, the engine misfired, and the whole car shook. When I rushed back, I wasn’t offered help—just excuses. I even asked them to use cleaning products they sell in their own store to wipe oil off sensitive parts like the spark plugs, but they refused. My car was fine before I handed them the keys, and now it’s damaged. This isn’t just disappointing—it’s heartbreaking. A company this big should take responsibility when they make mistakes. Customers deserve

I had an appointment for 3:00 p.m. they finally took my car in at 4:30. But thankfully I was out by 6:00 p.m. so I guess a 3-hour wait is acceptable for tires and a new battery. What's the point of having an appointment

I brought my Chrysler 200 in for a routine oil change at 9 AM. Normally, Walmart has been reliable for me, but this visit turned into a nightmare. It took nearly four hours before I got the call to pick up my car. When I arrived, I was told some oil had been spilled and that I might notice a burning smell. That didn’t bother me—mistakes happen. But on the drive home, the check engine light came on, the car started misfiring, and the engine shook badly. I immediately returned, hoping they would make it right. Instead, I was told “there’s nothing we can do.” Even the manager admitted they didn’t have the capacity to check what went wrong. I left with my car in worse shape and no answers. This was one of the worst customer experiences I’ve had, and it’s unacceptable for such a large company t