Walmart Auto Care Center

I came in as a walk in with no appointment. They got me in immediately. The young man, Tron, explained to me what the job of getting new tires was. He worked with me for the best price and availability of 4 new tires, with installation, plus lifetime rotation, plus road insurance to fit my budget for 4 year tires. He told me it would be an hour or less and they were done in 55 minutes, before I finished my regular weekly shopping. I told him about the air pressure alert lights being on and he said he would check for sensor defects and reset. When I was done, he said he checked everything and it was alright. When I started the car, he was correct, all the alert lights were off. It was such a relief, for as a 71 year old woman, to have warning lights on scares me to be stranded with car prob

These folks need a refresher in customer service and it is evident that Kristy needs to work on her manners and communication skills when speaking and interacting with customers. She was beyond rude and just outright unprofessional. After leaving the service center I stopped and checked my tires PSI since upon driving the vehicle it immediately just didn’t feel right. Glad I did since one of the back tires had 50 PSI and my vehicle’s recommended tire PSI is 32 front and back. Completely unacceptable!

Uneducated. I was told that I could not have the tires I ordered installed because they were not light truck tires. Long story short, yes they were and I told them to install. Also, make sure you watch out, because they will damage your vehicle and not tell you. Yes, there is a huge scratch in my tail gate that was not there before I went. It appears that a tool of some sort hit against it.

Khristy was very kind and helped me with an oil change. Thanks!

The absolutely worst. Had a 6-7 pm appt. Got there nobody was in the automotive section so I walked all the way around to front of store in the rain just to find out they closed early due to shortage of workers. So they rescheduled me an appt for 7am the next morning. Lady told me be here at Least by 6:30. Got there next morning before 6:30 only to find out they don't actually open the doors until 7am and then was told that the mechanic was not there yet that was supposed to be putting my tires on. Waited until almost 7:30 am. Still no assistance, so I left. I will Never waste my time with them again.. first and last time dealing with their service