Walmart Auto Care Center

01/10/2025 I went to the auto center department to get my tire sensors changed. They had me waiting initially close to 4 HOURS( which I understand waiting periods for someone who doesn’t have an appointment), for them to tell me that they couldn’t program the parts I took , they said one of them was “ defective” , so i drove back to the auto store where I got the tire sensors and got a BRAND NEW pack , they told me to wait another 2 hours which was a lie and a total of 4 people worked on my car this day including Chase which he is supposed to be the manger there to my understanding ( very dismissive and not understanding of my time) . I ended up waiting another 3 HOURS and when they gave me my keys I asked Anthony( one of the guys working there ) is my car now working , he assured me it di

Waste of your time If you're getting tires. They will look for any reason possible to not put on a new tire and waist more of your time explaining the situation. 30m waiting for nothing and I had to walk away while the employee was talking to finally be free, he would not stop. Just say it's policy and move on.

I came in for a new battery for my van. From the moment I pulled up, the customer service was not great. I was asking about the warranty on the battery and the guys rudely interrupted me and said, "you got the paperwork?" Which I didn't and that's fine, but he was a bit rude. There was only one person ahead of me and that person was there for an oil change. As I watched the guys "work," they were mostly standing around talking. You know when you go to one of those quick oil change places and you see how fast they can move? This ain't that. These guys had no sense of urgency despite the six cars that were waiting. 40 MINUTES LATER, they still hadn't touched my vehicle. I asked the auto care manager how much longer. She went out and asked them how much longer and they said about 10 minutes.

Just needed a simple patch (I have a warranty through Walmart) and got turned away. Employees instead aired up my tire and watched while we put the spare tire on instead of assisting us. I would give zero stars if I could. The manager was rude and unhelpful.

Not happy with auto customer service. Today the max 78 battery (bought in 11/16) in my truck went nearly dead. The mechanic there was very courteous and helpful however he did test the battery and found it to have a bad cell. As far as I recalled, the warranty is 5 years but not sure of its replacement warranty. The bad battery was nearly close to 2 years old so with a new replacement battery, I should be entitled a free replacement or pay a pro-rated charge. Instead, I was charged for the full cost of a new battery along with a 5-year warranty. When I tried to explain to the best of my ability to the representative behind the sales counter, it appeared that she was not listening and when she replied to my questions, she talked so fast and unclear and it was frustrating that I did not wan