Walmart Auto Care Center

I’ve been coming here for years for oil changes, and this is the first time I’ve had a bad experience. I scheduled an appointment online a week in advance as I normally do, and when I arrived the gentleman that greeted me immediately told me that they don’t have the oil filter for my car. Because he told me immediately, it left me with the feeling that they knew before I showed up for my appointment. Effectively, wasting my time driving to the location. If they had called beforehand I wouldn’t have minded. This, coupled with how unapologetic he was — no “I’m sorry” or even a coupon for next time. I think next time I’ll get my oil change somewhere else. What a shame. Customer service is integral.

If I could leave 0 stars I would. I came asking if they could replace my tire, the wait was 2-3 hours because of appointments. Completely understandable, we were able to work it out so they would put my spare on and I would come back later. As I’m walking around the store while they fix my car, I get a call from them saying they can’t start my car. Once I get to my car, I see they left the ignition in position I/1 which is for accessories, and the gear was left in drive. My car is a 2000 Honda CRV, leaving it in the wrong position and gear is detrimental to the car because of her age. I argued with them about my battery and the solenoid. They barely spoke to me or listened to anything I had to say. Stay away from them if you are a woman or if you have an older car, even in a pinch, they ar

Called ahead to see if walk ins had a long wait and he told me that no, it’s a slow Monday morning. Forward to my arrival about 10 min later and the dude is all shocked I’m there cause their wait is 5 hours. And so not friendly or accommodating. Walmart, peace out. I’m just done with your shoddy all around customer service. Taking myself to Costco. Costco never disappoints! Best customer service at Costco!

Excellent service, punctual with appointments, upon completed service Phil was great giving details on some concerns I had regarding some oil leaks that I noticed on my parking space at home, great communication and customer service, based on my experience I recommend oil change services.

I walked into this facility 2 weeks ago and scheduled an appointment for my oil change. They informed that they were booked up till 2 weeks. I schedule my oil change for 2 Saturdays later 1st call, to get in and out. I received a text notification 48 hours prior to my appointment. Notifying me that my appointment is scheduled for Friday, the wrong day. When I called them to have my appointment scheduled for the right date, they informed me that they didn't have any appointments for the day it was to be scheduled for and I would have to schedule a new time. Jose was the attendant that I spoke with in the auto center after I questioned why should I have to wait longer and not get my scheduled time as requested he then stated we're booked and you need to schedule for a new time. I proceeded t