Walmart Auto Care Center

Had the worst experience here today. Sad because I've always came here for services and never had an issue. Ordered an oil change and two tires online. They called me an hour before my appointment and told me I had to buy my own oil filter elsewhere and bring it if I wanted an oil change done. Went and did that. I arrived and they told me the tires I ordered don't fit my vehicle.. why would online say they do when I paid for them. After my oil change, I had to wait until 11am for a manager to get answers on the tires. I arrived at 915am. They couldn't find said manager and I had to wait 20 min for that. I asked if I could just get tires today what's in store instead of getting a refund. I'm already here. They were able to do it with a $15 discount.. on a walmart card. After almost 5 hours

Floyd location is terrible. They installed my skid plate incorrectly and it fell off as soon as I was about 1/2 mile out and it almost caused two accidents. My 6 year old was in the car and she was terrified. I took the car back to them immediately and they could only zip tie it back and would not install new bolts for it since they didn't know the size and not sure if they had them. Walmart who advertised over a billion items, crazy. The manager refused to take responsibility.

I bought and paid for my tires and installation online in full to be done on a Saturday. My tires were delivered on Thursday at 10 AM at 9 AM Saturday ( two hours before my appointment) I got an email stating my appointment was canceled because my tires had not been delivered. At 9:04am I called the store and let them know my tires are there and I’m already on my way because I live two hours away. The gentleman put the phone down. Not on hold but put it down and goes and tries to locate my tires he finds them in a corner, I can hear a girl associate state “I’m not moving. It’s not my problem”. The gentleman gets back on the phone and tells me that I cannot have my appointment Saturday at 11 AM because it is already taken after only being canceled for now six minutes, I tell him in already

I like this store because its close to my house and i know where everything is. The help is great also.

Literally had an appointment for tires at 7am and 15 mins later they still haven’t even unlocked the door to go in and check in. Worse service ever. If I could give 0 stars I would give them just that