Walmart Auto Care Centers

My wife came to get a simple tire change on her vehicle. While she was the only car there, two more people came and were taken care of immediately by the technicians. They still had her car in the parking lot not even in the garage, as if she wasn’t even there. She ended up leaving unsatisfied, disappointed and upset. Not to mention DISRESPECTED. Won’t be back ever and I hope Management sees this review. Probably a color thing since she was the ONLY black female there.

I really enjoy my experience here. I was waiting on an oil change and the staff was very knowledgeable and helpful. Presley was super friendly and helpful. Presley kept the customers informed with status updates. Super pleased with my experience.

I have been pleased in the past with the service but this Sunday, 5-26-24, I was very disappointed. I checked the website and it said they would be open at 7:00 am. I had my car there a little after 7:00 and the bays were closed and chained. I brought it back at 10:00. After sitting there waiting almost an hour, the mechanic informed me that they couldn't find a certain tool that is required on my Chevy Sonic to change the oil because someone has been hiding their tools. Seriously!

This is the second time in a month I came in to get work done, and they said that they were closing early because they didn't have enough techs. If you are a business that stays open until 7, then you need to have the resources to make that promise. Or, change your hours to say "...7pm (provided enough people working)." Walmart won't ever fire someone, or hire extra techs in case the one they should fire doesn't show up. Posting this comment won't make a difference either, I just think it's bad business.

This review is on the Walmart auto care center in Blanchard. I really like this place. They do a good job and they are not overworked or they handle their business better than the one in Bossier. I think the one in Bossier is just too busy. They don't have enough mechanics or techs to handle that load. But I have not encountered that at Blanchard Walmart Auto Center.