Walser Nissan Wayzata Service

I would have rated this service center zero stars if possible. I had a very disappointing experience with the service for my Nissan Rogue. I dropped off the vehicle at 8:30 AM with the assurance that it would be ready in 5 hours. However, when I followed up at 2 PM, I was told by Chris that the vehicle had just been lined up for service and would only be ready by 5 PM. This was extremely frustrating—if the vehicle was supposed to be ready by 2 PM, why was it not even serviced by then? To make things worse, Chris casually suggested that if I wasn’t okay with the delay, I could take my car back and drop it off another day. That was unacceptable. I had taken time off from work to drop the vehicle based on your commitment. Asking me to reschedule due to your internal delays, poor planning, o

Walser Nissan Wayzata service department was absolutely wonderful. Taylor was great at check in and kept me informed throughout the whole time I was in the dealership. The video the tech sent me about my car really helped me understand what they were recommending for future services. No pressure to get anything done that I didn't want to complete today. Inside the dealership was clean and everyone was friendly.

Traded in my 2017 Suburban for a 2025 Nissan Pathfinder. James was amazing. Super knowledgeable, kept us within our budget and has a great personality too. Highly recommend! If you need a car go see James!

Taylor was fantastic to work with. He listened to my concerns, made helpful recommendations, and even came to the waiting area to discuss what else was needed for my vehicle. I was truly glad he was there to help

I needed to replace the transmission in my 2018 Nissan Rogue because it had the well-documented faulty CVT transmission that has been the subject of litigation including a class-action lawsuit. I drive in a way that is kind to transmissions and have driven many vehicles more than 200,000 without a single transmission problem. I have had this Rogue serviced regularly, at the dealer. The life of my transmission was extended by how carefully I drive, so at a little over 100,000 I was beyond the mileage for the warranty extension that resulted from the class action suit. The transmission failed and needed complete replacement. I got no help whatsoever for the replacement from Nissan or the dealer. If I had driven like a maniac with a lead foot I’m sure the transmission would have failed sooner