Water Works Car Wash- Catonsville

I would like to file a complaint regarding an incorrect charge during my car wash. During the wash, I followed the on-screen instructions and pressed the “Stop” button twice on the credit card terminal to end the timer. The display clearly showed 5 minutes and 8 seconds, and I was charged $5.50, which was reasonable and expected. However, 20 mins later I noticed that my statement showed a charge of $16.00, which corresponds to the maximum time charge. This indicates that the system continued timing and charging me automatically, even though I had successfully stopped the session as instructed and saw the timer end on the screen. This is clearly a system bug or a malfunction. Unfortunately, there was no staff present on-site and no clear way to report the issue at the location. As a result,

I was happy to find this place with mamy positive reviews, but i am disappointed by the results. I paid for the $14 touchless wash and my car looks almost exactly the same as it did before. Not a spec of dirt gone.

been going here for months but something changed. it doesn’t clean as well and still had dirt on my back windshield

My husband and I googled this place we usually use suds Ville cross the street but they had great ratings on the laser wash.We will be coming here from now on the vacuums actually work really good and give you a whole five minutes the laser wash was one of the best washes you can get for laser for automatic wash. There prices beat anyone around basic is 10 next level 12 and top tier is 16 which anywhere else is double that only thing the dryer on car wash stopped when it had 17 secs left but other than that this def a go to spot they even have the monthly rates and u can pick what level u want for the month

Love my once a day Signature Subscription for $40/month - 3 washes and it pays for itself every month, cool staff whenever I’ve had to make a change to my account.