Wayne County Ford Parts

DO NOT HAVE YOUR VEHICLE serviced here. I brought my sons wheel chair van in for an oil change and for an intermittent noise in the from drivers side. I told them it sounded like could be the bearing. They did the oil change and told me the bearing was fine. I told them I had a 1200 mile trip and needed to be sure it was save. They said yes. Low and behold today I’m going down the Rocky Mountains in SC and both front bearings seized up. This could have killed us! A wonderful dealership here in NC replaced everything. I called Wayne county ford Service manager and he said their quick lane guys are just techs and wouldn’t know! Are you F’ing kidding me!!!! They should have said we aren’t qualified you need to make an appointment with the “other side” and I would have. They presented thems

Husband went in for a Quick Lane Oil Change and wanted to use our Ford Points (which we had more than enough for 2 oil changes) and was totally taken advantage of! They changed all the wipers and the air filter without authorization and not only used all our points but we also had to pay out of pocket! When I called and inquired, I was told that my husband said to "Do whatever needs to be done" which is the furthest thing from the truth! NEVER would we pay $70 to have windsheild wipers replaced, especially when we literally replaced them ourselves just a couple months prior!!!!!! Completely got the brush off and will be taking this to a higher level for sure! Completely taking advantage and only out for a money making scheme!!!!

I am on vacation and not from the area. I called and spoke with a kind lady who told me they could service my vehicle. I arrived close to their posted closing hours and they still took care of me. Kind staff. Great experience.

As far as I can say that they always do a great job on my car. They are very polite and explain in detail if they see anything wrong.

Outstandind service great mechanics and quick lane mgr Chaz goes beyond in helping in taking care of issues. Keep up the great work john umb