W.C. Cranston & Son Automotive

I was recently towed with this company, and the experience was amazing. We’ve all been towed before and know how cruddy it can be, but Cranston and Son Auto was so fast and so friendly that I was pleasantly surprised and impressed. Being a woman alone on the side of the highway, I was of course a little nervous, but the technician was so professional, and immediately mentioned that he had kids my age; I felt safe with this company throughout the entire process. Incredibly fast, professional, accommodating, and personable. Another family member of mine recently needed a tow as well, and Cranston and Son helped him out with such kindness and understanding despite a pretty rough circumstance. 10/10 company, I would definitely recommend them to anyone at any time.

These guys got my truck in very quickly for multiple oil changes because I had a generator on board. They were very diligent and they found other issues and helps take care of it so I wouldn't break down on the road. Highly recommend! They were very personable knowledgeable and thorough.

They tried to pull the auto parts scam on me. I told them exactly the issue , knew exactly the part needed , knew the cost of the part and its availability. They tried charging me for three hours of labor to take apart the steering column. Here is the thing. They didn't do any of that. I have the pics. They tried telling me they had to buy a whole column from a junkyard for 600 bucks. That it would take months to get the part since it was on back order and even still it was expensive. I can buy the cylinder and two new blades for 150 and have it over nighted for free on Amazon. So I paid them the 250 to get away from them and get my car out of their hands , called a tow truck , and waited till it was picked up and sent to a place that won't try to scam me. Debating filing a small claims ag

On 12/17/2025 my car died right on the intersection and I called AAA for roadside assistance. Their tow service came very quickly in minutes to assist me taking both my car and I to my mechanic and then place of residence across state lines some 45 miles to RI. The tow truck operator, Kempton, was amazing and an absolute gentleman - I am thankful for helping me in a truly awful situation that night. 5 stars to Kempton and their towing services, I recommend them highly.

AAA Technician 4433-Kempton J. was AWESOME! Had to call AAA to have our dually towed home. Kempton arrived timely, quickly assessed the vehicle and discussed my husband’s concerns of size and weight of our truck. Kempton addressed the concerns and said’If it doesn’t fit, I’ll go get a BIGGER truck!’ Kempton took RESPONSIBILITY to the Service Call through to the end. NONE of the ‘ain’t my job’ crap! Took a little finesse getting the truck loaded, but soon we were in route home. Cranston, THIS young man is a KEEPER! A genuine asset to your company that provides reassurance, awesome customer service, applies great skills and knowledge doing a job SAFELY! Thanks Kempton!