West Cambridge Auto Salvage

Never before encountered a company so uninterested in my business. Inquired about 3 parts plus shipping. The original quote was $160 for shipping. I confirmed the parts were undamaged so I said go ahead And they told me to give them a day to pull the parts. 3 days pass and I can them only to dial with someone else who claimed the first person was way off on shipping and it would cost $600 in shipping alone. I was disappointed and told them I’d think about it. I called back a few days later to say I’d like to move forward with the 3 parts and the $600 shipping. I was then informed I would need to provide my OWN shipping. I told them to send me pics of the parts and started making calls. I got a quote for freight and got the pictures. One of the parts was in fact damaged so I had to reassess

Called to make sure they had the part I needed. Drove 50 miles for it just for them to decide they didn’t want to be open anymore. We got there an hour before close and they pushed us into voicemail instead of answering. That’s embarrassing.

I enjoy Ahmed and his demeanor is lovely. I wish him well and the best of luck. There was a negative experience that resulted from both of our input which is why I am putting it in at three stars. (Actually two because it really was quite stressful for me now that I think about it.) I happened into the shop by chance and saw the batteries were for sale. I had been struggling with not enough battery power on my off-grid setup. I was talking to Ahmed about using the batteries for solar. He said his family had an off-grid solar setup and recommended 24 volt configuration, and said these batteries would be good. He seemed confident and knowledgeable so I didn't even research it which of course is also my fault. Now of course, they were almost all starter batteries, which are no good at all

helpful owner and very reasonable prices especially compared to u pull. the only real issue is this is an old school junkyard with cars packed tight as possible with nothing on stands. no way to drive back into the yard, difficult to even bring a wheel barrow. he said he does go through and crush every now and then so i left him a note with a few things i would buy if they became accessable.

Unprofessional. I have never had such rude and thoughtless customer service. Went back on their word as well. Called them out to junk a car waited all day - never showed up. Came the next day and lowered their offer even though there was no change to the condition that we mentioned in the first place. Person who answered the phone (not the pick up guy) was rude and hung up on us. I would never use this service again.