West Hills Autoplex

My experience with West Hills autoplex is: 1. they keep the car longer than expected 2. They do not guarantee their work or honor their guarantees 3. They do not take responsibility for their mistakes West Hills Chrysler fixed a recirculator door in May 2023. It broke again and the vehicle started making the same noise after several months. I brought it back in October 2024 to get it fixed inder warranty. When I picked it up, I asked if the two year warranty started over, and I was told that yes, it does. Within a few months or so, the noise started up again. I took it back in to get fixed December 2025. I put on the appointment when I scheduled online that it was to fix recirculator door, which they had fixed before and is under warranty, and I asked for a phone call. I did not get a ph

Be carful buying a car here. I purchased a 2017 Jeep Grand Cherokee 5.7 The car was spotless even the engine bay but that was to hide the leaky water pump. When I tried to use the full warranty I purchased I find out I actually have the one bellow a full warranty that only covers drive train and major engine components not a bumper to bumper like we discussed. Also it is a third party warranty they sell not the dodge company warranty. They will lie to you to sale a car. Purchase at your own risk

Update !!!! I have since gotten to talk to someone about cancing my extended warranty and they are being really helpful...first I was really pleased with the service i received I purchased a new honda accord with all every feature they offer even got a hybrid. When I bought the car I told the guy I was gonna be driving alot and he told me that the car would be the best option for long road trips. I didn't have more than 2500 miles on it when it almost left me stranded in the Nevada desert. I get the car back here and they tell me its just the cvt transmission and im not used to it. I don't care what kind of transmission it is when they get hot and won't shift outta 3rd no matter how high the rpms get there is a problem. They insisted there wasn't. So I sold the car but now I been calling f

i bought a car a couple weeks ago. driving home i noticed the temp guage would go to 3/4 and then drop down to below 1/2. ok. i figured maybe that's how the thermastat works on this model. 2010 malibu 3.6L engine. got home and could smell the engine was hot, radiator fans whirling away. a few days later while my wife was driving she noticed the temp gauge went way into the red. she pulled over and noticed the coolant reservoir was empty. we filled it up and continued to monitor. there was a slow steady drip of coolant . most likely cause was water pump i figured. after texting with your so called chat assistant about my problem ( actually 3 of them diego,asher,and james. ) each one said someone will look into it and get back to me. never happened. i ended up calling the service departmen

My "check engine soon" message came up on my display so I went in on a scheduled appt. My appt was at 2 pm and awhile later I was informed of what the problem was. It was an expensive one I was then asked if I was a senior and if so, I would be given a senior discount. After sitting there for 3 hours and 20 minutes I was ready to go. This was just before closing the service department so I'm sure the staff was too. Needless to say after reviewing the invoice when I got home no discount was issued. The same person that told me what the problem was and offered said discount rang me up 2-3 hours later and inputted none.