Western Star Northwest

Beware this place will overcharge you if you let them. Service department wanted to take my whole rear differential apart to replace my brake drums, and quoted me 4-6 hours to do brake drums.... I'll repeat it again: I just needed brake drums. I just took it home and did them myself. It took an hour and a half to do all four in my gravel driveway with my crappy harbor freight tools.

I went there for service pretty close to closing and still received excellence service. Most of us complain when we receive bad news, I was prepared for the worse but they made it more comfortable to feel less worried. They diagnosed the issue and I was outta there. They also updated me on every step of the way. Awesome customer service. The day shift personnel left a pass down that was incredible they knew I was coming and why.

Beware!!! They will charge you for things you didn’t request or ask for!!! We asked for a quote to get a specific value replaced on our Freightliner. They came back after 2 hours and said it would be around 1000. Then they said I had to pay for a diagnostic before they would give the truck back. I told them I did not request a diagnostic since I KNEW what was wrong. They still made me pay 157 for nothing I had requested. Needless to say I ended up only buying the part. BEWARE!!!!!

Hands down the best diesel shop in state of Washington and Portland metro area. Worth the drive 15 min from Portland . They are straight forward, honest and they treat you with respect . Mechanics are experienced and very very knowledgeable . The facility is in convenient location. I highly recommend this shop for any of your needs . Fleet owner .

We needed a part toot-sweet and they got it within 24 hours. It was a fast deal and the parts fella was cool.