Wheeler's Wrecker Services

I gave three stars because I never had trouble with my tire sensors until they towed my car now one tire keeps saying I only have 16psi and the other sensor is blinking on another tire ...what did yall do to my car Al's one wrecker came and tried to tow it then I see another wrecker come n put it on there hauler ...

Absolute scam artists. My daughter was in a wreck and didn't know how to use our insurance to call for a tow, so the cops called this place. They charged my $650 for a tow of less than 5 miles. They piled on fee after fee after fee. Oh! But if you sign over your car, then you don't have to pay. They know they're doing something quasi-legal too. That's why they've got a guard on the lot. Stay away.

I have used this company's service three times. One time the driver didn't know where to drop my vehicle at the service shop (even though the owner said he'd told Wheeler, which is right across the street, multiple times). Second time was fine - driver was cordial, etc. Third time about 3 times more expensive... My youngest son was being stupid and got busted for something he shouldn't have been doing. So, the city of Alabaster calls Wheeler to tow his vehicle. I have no say in where the vehicle is towed or who tows it (so there's no competitive pricing involved). The vehicle arrives around 9 pm on Saturday and I pick up before 9 am on Monday. (The office is closed Sundays.) The vehicle was there less than 36 hours. They charged me for three full days of storage @ $45 each day ($13

This place is horrible! Do not allow the police to call them if you need a tow. On Saturday. I went there with a relative to get his vehicle that they towed around 11:30. We were told that we could immediately get his vehicle. When we arrived, no one was there. We called 4-5 times and for the next 2 1/2 hours, we were told that someone would be there in 15 minutes. When the person arrived, they did not have keys to get into the office, so there was another 30 minute wait. We finally got the vehicle after 3 1/2 hours and was charged $325.00!!! This is highway robbery. If they had done what they promised, the vehicle would have been there less than one hour! They are dishonest; know nothing about customer service and greatly over-charge.

[EDIT] Jamie is so sweet and patient although I know she must put up with a lot! I was having one of the worst days ever because I kept running back and forth forgetting things like the impound release form and my ID, and she was so patient. She even worked with me and allowed me to just email a copy of my ID. It was actually cheaper than I expected, I highly recommend!