Willard's Garage

Ed agreed to install a mobility lift from Bruno in our vehicle because my husband was having surgery and wouldn’t be able to lift my scooter in the car for a few weeks. Well the lift didn’t fit right but we used it to get thru the surgery. Then my husband had a complication and was hospitalized for weeks. When Ed and Steven found out they brainstormed ideas and got me in right away to modified the lift and now it works perfectly. In addition to providing a great service, they went above and beyond by showing compassion and continued to check on me and my husband. Willard’s Garage cares about their customers, not just the bottom line. We will not go anywhere else in town for our auto repairs.

Where to begin? Ed Melcher the owner is not a licensed mechanic. Kevin Plubel the Service Manager is not a licensed mechanic or a man of his word, though he calls himself a "Christian." The mechanics that work there are not licensed. That said, they like to rationalize that their "Shop" does have a business license. In short, these guys are a bunch of "parts-replacers" that claim to have years of "experience." I took my Pontiac in because of a loud squeal behind the dash and an poorly working heater and air conditioner. I told them this. Well, they went right to work under the hood. They guessed the noise was coming from a bad alternator. So they replaced that and continued to misdiagnose and replace parts until they'd run the bill up to $904.00. When I picked up my car and left only to

Great Customer Service. They were recommended by good friends and I was NOT Disappointed. Kevin and all the staff were extremely courteous and thorough. Transparency in my vehicles service was comforting to experience. Taking the time to explain everything done. Definitely going to pay it forward and recommend them to others!

I came in from out of town to have our BraunAbility equipped bus serviced. They did an oil change and serviced the lift, everyone was very friendly and knowledgeable and they got me out of there earlier than they promised. I will be returning for scheduled services.

Total lack of sense of urgency. Drop truck off on Monday morning prior to Thanksgiving. They didn't work on it until end of the day. Finally at end of the day Tuesday, diagnosed and said would be next Monday before repairs complete. Called at about 11:00 Monday to check status and told it was in quality control for final check. Went in early afternoon to pick up truck. It was parked in lot covered in ice with snow blown up around wheels and dry under truck. Obviously it had not moved since prior to the snow strom on or after Thanksgiving. Tried to drive it. Brakes locked up. Wouldn't move until I placed it in 4 wheel drive. No way it was in the shop Monday morning in quality control. They performed check to fix problem. Drove off. Brakes still locked up. Truck back in shop.