Worcester Auto Outlet

Car was as advertised. I wouldn't go here looking for a perfect car but they have a decent selection of used cars at reasonable prices. The car I was looking to see was at another location instead of the one advertised and it took them forever to figure out who had the keys. Other than that everything went smoothly. The guy they have clean the cars was awesome and got it shining nice. Owner seems like a straight up guy. Seem to stand behind their vehicles. Overall I'm happy so far.

Excellent service from initial inquiry regarding 2011 Honda Odyssey I was interested in for our growing family to our purchase. We just had a newborn. If I could leave 10 stars, I would. Worcester Auto Outlet accommodated our needs for my family and I to make our pickup easier for our new van. Clean vehicle and nice exterior. Friendly and quick sale! Thank you for the wonderful, simple experience of purchasing our van! Highly recommend.

Gardenia Jimenez was amazing as my financer; she assisted with my trade in, provided carfax documents of the vehicle, provided all the documents required from the dealership for my bank for my loan, and she conducted all documents required for the RMV including registration for the vehicle. I highly recommend asking for Gardenia when visiting this dealership since she made the entire transaction easy for me. 10/10 service and hospitality !

Worst Dealership in Worcester, they gave me a car with a messed up transmission and it was like pulling teeth to get them to fix it I had to contact the attorney generals office just to get them to actually do something after time and time of them saying they fixed it and DIDNT ! And when they finally replaced the transmission the mechanics stole things out of my car. Extremely unprofessional I would never recommend this dealer .

I had a very poor experience with this dealership. I purchased a vehicle almost two weeks ago, and I still do not have my car. Throughout this process, I was given false and inconsistent information about when the vehicle would be ready and delivered. Communication has been extremely frustrating. Each time I reached out, I was told something different, which made it difficult to trust anything I was being told. No clear timeline was provided, and there has been no accountability for the delays. Buying a car should be an exciting and professional experience—this has been the opposite. I would not recommend this dealership to anyone looking for honest communication and reliable service.