Wright Ford Inc

Stopped into this car dealership today in Redmond. The staff was super friendly and accommodating. No pressure. I didn’t buy a car today but I will be back.

SHOCKING!!!!!!!! Took my favorite family car my new Escalade for air conditioning service. They called me to tell me they couldn’t find the leak so drive it a week or so and bring it back. Paid the bill, got my keys, and lo and behold went to touch my screen and it was completely damaged. I couldn’t believe my eyes. But wait…. It gets better….the tech that worked on it said he never stepped a foot in mt car because all the work was under the hood for a/c. WHAT???? Then looked closely and that was not my a/c console!!! They removed my static touch console a replaced it with an older button console. Damaged and not fitting right. Colors didn’t match. No wood grain finish. They stole my a/c console and denied ever touching the inside of my car but how do you test a/c without turning on

Once brought a truck here to get the U-Joint worked on. They parked my truck in their parking lot, not gated lot. When I went to pick up the car, the catalytic converter had been expertly cut out. They did not notify me, they did not notify law enforcement, barely apologized for the massive inconvenience, offered no help or restitution and charged me full price for the work done. Weird that no other cars in the lot got "hit". I would rather push my truck down 97 than ever take a vehicle here again.

Lack of communication on both our parts caused a hardship for me the customer. I had scheduled work to be done as I was traveling through Redmond. They were unable to accommodate me on the scheduled time and date. They did however give me the name of other repair facility, unfortunately they were several weeks out and unable to help. Communication again was the major issue.

This was the easiest vechile purchase I have ever made in my life. Zero pressure, paperwork in less than 15 mins and I was out the door. The sales crew didn’t act like salesmen at all (in all the right ways) and called me 3 times after I bought my f350 to see how I liked it. I’ve had oil changes and maintenance and the service department is equally awesome. Wright Ford is the best.