Young Buick GMC - Service Center

Wish I would have read the reviews before just going to the first GMC for our car. $160 for an oil change is absolutely ridiculous. Came back and found the coupon for an oil change that was left on the counter, 15 mins later. Called to see if they would honor it and said they cannot. Offered to bring it in as well. While that was our mistake for forgetting it- I feel good customer service honors those kinds of things, especially if you want returning customers. Instead of trying to nickel and dime customers. Definitely won’t be back.

Took my new Buick, 9,000 miles, in for service, they called and said I need an alignment. I inspected the tires, there was no uneven wear and drove straight without pulling to one side or the other. My wife’s sister bought her new Buick here the day before us. When I told her about this she told us she took her car in at 4,000 miles and was told she needed an alignment also, so she believed them and did the alignment. This does not sound right. Be aware! Now I am very concerned with Young GMC Buick Dealership Service Department We are in our later 70s, are we being taken advantage of?

Service and sales have completely screwed me over recently, supervisors and managers refuse to speak with me. I have a couple of questions for service, which my vehicle is still there and they refuse to speak with me. If the part is new, why is it already bad after changing it out? Isn't the new part covered under warranty? The whistling is from the diaphragm, and the new gasket cover comes with a diaphragm. They say a pigtail is broken and will cost me 559 for a maybe $4 part, but it needs to be removed for the gasket cover to be replaced, so why wasn't anything told to me about that part being broken prior to the work being done? Noone has removed anything or done any work prior, and the tech said he only noticed it after they ran the new part and reset the the fuel trims in the video, c

Everytime. Every single time I bring my Acadia here, something entirely different magically ends up broken or miss calibrated. Additionally, sending out quotes that do not reflect the actual charges and tax is also a massive problem. The desk attendant was nice and helpful, but the mechanics are just like all others, crooks that hide behind the veil of plausible deniability. "We weren't working in that area, sorry it's not working now, do you want us to open up a new quote and look at it?"..... Crooks.

Received my second recall letter stating that parts are available and to contact my local gmc for repair. I called this place in September, they told me they can take me in in 2 weeks . October I called and they tell me they'll get me in again in 2 weeks when they get the part. November same thing. I called GMC Riverdale and was seen in 2 days and replaced the part in 10 min. Always go to Riverdale instead!