Zips Car Wash

I went saturday March 7th, around 3pm to this location. I had a significantly large cooler in the back. I’ve never had a problem what so ever and have been through this car wash plenty of times. However, I am aware and understand that i’m not supposed to go through the car wash with items in the back. My problem is how the employee handled it, saying “I don’t care” and saying racist comments to me is unprofessional and insane. The employees also smoke weed while on the job. This is the first time since i’ve started going here that something like that happened to me. If I could I would rate it -1 stars.

If I could give 0 I definitely would!! My car was severely damaged while me and my daughter was installing the wash. Some mysterious 🤔 object severely damaged my brand new car. I had to file a complaint with my insurance company just to get my car $12,700. Because THEY NEVER CONTACTED ME. DON'T SAY PLEASE CONTACT OUR OFFICES!! BECAUSE ALL OF THAT WAS DONE. Y'ALL JUST COMPLETELY IGNORED ALLLLL PREVIOUS CONTACT BEFORE I HAD TO FILE A COMPLAINT WITH MY OWN INSURANCE COMPANY! WHICH I SHOULD HAVE NEVER HAD TO DO. I'M SO UPSET AND DISGUSTED WITH THIS WHOLE SITUATION!! THIS HAPPENED OCTOBER 6TH 2025. AFTER BEING A PAID MEMBER FOR FIVE YEARS. SMFH!! STILL NOTHING. I had to pay $500 after my insurance repaired my car... Seriously do not GO THERE. IF SOMETHING HAPPENS. ALL THEY WILL SAY IS WE

Beware! I wanted one car wash while visiting the area. They signed me up for a subscription without my permission. I live in another state and had no reason to sign up for a monthly subscription. They refused to give me a refund and just told me they would cancel my subscription and I should just remove my sticker that I never received. I would also give zero stars.

Extremely Unprofessional Management I’ve had nothing but problems with the Zips Car Wash in Danville, VA. The site manager is never around when customers actually need to speak with her. Every time there’s an issue, no one can get a straight answer because she’s supposedly “out sick” but it’s become a constant excuse. It really feels like she just doesn’t care about being there or managing the place properly. On top of that, employees are constantly being made to come in earlier than their scheduled shifts, which is completely unfair and unprofessional. And are made to do her job. The lack of communication and accountability from management makes the whole place feel disorganized and frustrating to deal with. This location seriously needs better leadership and someone who actually show

UPDATE: December 5, 2022 This place has been purchased by another company and is now called ZIPS. The prices have not gone up but the packages are not the same. Foe 3cample, one package used to have tire shine in it but now it doesn't, you have to buy the next package up. Subscribers were not grandfathered in, they simply get less for the the same money. ================ Original Review I am a subscriber to the monthly program so I can go as often as I want. I'm here at least once a week at a minimum so the price is less than what I would normally pay on an as-needed basis. I find, especially during the winter, that I will come here when the car gets dirty from rain or salt on the road and drive through without bothering to dry off and vacuum. It helps keep the amount of debris on the