Zips Car Wash

Exposing the Dirty Truth: A Customer’s Nightmare at Zips Car Wash 301 Grand Hill, Holly Springs. Car washes are supposed to be a simple way to keep my car looking clean, but my experience today at a local car wash was nothing short of frustrating. Here’s what happened when I trusted them with my vehicle—and why I’ll never return. **The Setup: Paying for Premium** My car wasn’t very dirty—just the usual dust, road grime, and bug splatter from daily use. I opted for the most expensive wash package, expecting top-notch service. After all, when you pay for premium, you expect premium results, right? **The Problem: A Machine That Barely Tried** The wash started off with a red flag. Normally, staff members pre-spray the car and scrub the problem areas before the vehicle enters the automated wash

I went to this car wash for the first time because I was eating at a place next to it. It won't be my last! They have all different levels and prices of washes for your car, then when I got to the vacuum area I was so surprised (and happy) to see that they also had a station where you can pressure wash your floor mats AND cleaning sprays and cloths you can use! But on top of that, after I had my truck as clean as it has been in years . . . my truck wouldn't start. I asked for help and the entire staff jumped into help and got me jump started and on my way, this is slightly farther then my closest car wash but with all the extra amenities and amazing staff I will be driving the extra few minutes to go here!!!!!

I want to thank Kobe for his excellent customer service! Signing up for my membership was easy thanks to him and the price is very affordable. I highly recommend Zips Car Wash for the quality services that are provided.

If I could leave ZERO stars I would. I visited this location on March 1st. I went through the wash, parked to towel dry my vehicle. I stared on my driver side & that’s when I noticed this 5”-6”DEEP scratch down the left passenger door & about 3” on the back left rear. I call my husband & freak out, continued to dry & clean my vehicle bc I was so upset i just needed to collect my thought. Remind you my vehicle is 6 months old, so you can understand my frustration. Once I was done I spoke to the young gentleman I believe his name was Marshaun. He was great! Very kind & helpful. He showed me the close up camera footage they have when vehicles enter the bay. You can clearly see my vehicle damage free which means obviously something while going through the wash scratched my vehicle. It took 5 d

April was really great. She went out of her way to provide excellent service. If I could give 10 stars, I would. She walked me thru getting the app, got my receipt for me, fixed a vacuum hose, etc. Really great!