#1 Cochran Ford Monroeville

I went into #1 Cochran Ford Monroeville on 12/11 to purchase a backup vehicle. I found a 2017 Ford Escape with low mileage (51500). I did wait a little while to sign papers, but that's the way things go. On 12/21/25,I was driving home from the grocery store 2 miles from home and engine overheated. Ididn't know what to do....I remember the sales manager, John C, telling me to call if needed anything. I called the him on 12/22. We spoke on how i couldn't get my newly purchased car back to the dealership. He arranged to have my car towed to the dealership. My car was picked up via flat bed within a few hours. They said they would deal with the warranty company. They repaired my vehicle on 12/23, and returned my car to me (in my driveway). Thank you John C , John T. Thanks Mason M . I will

We had a great experience! Mason was very knowledgeable and and went above and beyond to help me find the car of my dreams. Vinny was also fantastic making the paperwork process quick and easy, and explaining everything clearly. I couldn’t be happier with my Bronco and the service we received. Highly recommend Mason, Vinny and the whole team!

UPDATE: Austin called me back and it turns out the issues were due to him being out of the office and the central scheduling department not logging pickups correctly in their system. He was quick to correct this and promptly had my vehicle picked up and serviced! Terrible service department - no shows, ducks calls, won't return phone calls. I chose this center because they provide a valet service within 10 miles. This appointment is difficult to book over the phone. It depends on who you get when you call in. Most reps will only be able to take a message and assure you that someone will call you back quickly (this doesn't happen). I had to call multiple ties until I got someone who could book the appt. I received multiple text and email confirmations. Then, the day of the service... no on

My husband and I have purchased and/or leased at least 8 vehicles from this dealership. We have purchased all of our vehicles from Eddie. Of course we understand that they are in the business of making money but what happened to us on our last visit borders, in our opinion, on down right theft by deception. I’m going to try and explain the issues as precisely as I can but it won’t be easy. We traded in two Ford Bronco Sports and in turn leased two 2025 Ford Bronco Sports. The payments we were quoted were too high but yes we except that is on us for not understanding that we could bargain the trade in value, however what transpired from there is where the problem begins. We were quoted two payments. Then I said I definitely wanted heated seats and a phone charger (which I was not told is

Place is so bad I actually have to redo this negative review I did. I was there a few years ago and I was interested in buying a car. I get in there and there were 3 sales guys on their phones not even looking at me. Are they allergic to money? I’ve been in sales for years I would have been fired on the spot. I then came in another time because my key faub was broken. It took me multiple times to try and get ahold of someone and everyone was extremely rude. What makes me angry the most is an arrogant representative called me and asked about my review and he said “I can’t speak on what happened years ago”. Pretty much that told me they don’t care about customer service. Don’t go here! Shultz ford is a much better place with much better service and staff.