AAMCO Transmissions & Total Car Care

One of the worst service experiences I have ever had. I brought my vehicle in for a transmission rebuild after a snap ring failed. Instead of performing a proper repair, they reassembled the transmission using used parts (after charging me for new ones). Then they took months to complete the job. When I finally got my vehicle back, it hadn’t even been test-driven. I didn’t make it a hundred yards down the road before serious issues started appearing. I had to bring the vehicle back four separate times, only to lose any remaining confidence that they knew what they were doing. The vehicle was never completed after their mechanic quit. Management was no help—completely frustrated with the whole situation, blowing me off, and ignoring my calls. I even tried going into the office to discuss

2012 ford f150 k ow lead frame issue. My trusted mechanic quoted me 2.5 -4 k I thought it was a little steep, called AAMCO on s. Broadway. The proprietor knew of the problem and only replaced the faulty part for less than 1k. 2 days under repair now I have 3 days abusing the transmission, no change in shift points no loss is power and best yet my 6R80 shifts smooth as butter

I brought my Honda minivan in to squeeze out a few more miles. The staff did a thorough job of assessing the condition of the transmission and worked to fit me in for a rebuild. After driving it for a few days, a small leak developed. Again, they worked me in, and made the repair the same day, no charge, even though it had nothing to do with the work they did on my transmission. Great customer service!

Paid $1900 for nothing. They quoted me $5k to fix my transmission, which I’m not spending on a car with 200k miles. I asked if I could bring in a junkyard transmission to save money, but they said no. The cheapest they could offer was $3k, still too much for an old beater. I ended up having them do nothing but put it back together, and now I’m out $1900. I wish I’d gone back to Cottman—they let you bring in your own parts, and they’ll install them.

Took my car in to get the transmission checked. Took them a week to get back to tell me what the problem was and how much it would cost. They don't give updates and rarely answer the phone. It's been 3 weeks since I left my car with them. I called them 7 times until someone finally picked up. He said my car is ready. I asked him how long it's been ready for. He said he didn't know. The poor communication is a huge issue because I don't have a way of knowing how long to rent a car for which cost me lots of extra money. TLDR: Horrible communication. Rarely answer the phone.