Advance Auto Parts

BUYERS BEWARE. Hate to even leave a 1 star review because really they don't even deserve that. Purchased a battery less than 7 days ago. The battery did not solve my problem so thinking it was something else brought my car into the dealership - the dealership confirmed that the battery was bad and to return to where it was purchased as it should be under warranty. At store it is company policy that the warranty can only be redeemed if the battery was tested and proved to be bad. I provided them the battery assessment provided from the Jeep dealership themselves but that was not good enough. They needed to test it themselves but lacked the machine to do so.............. No where on there website return policy or warranty policy does it state this is needed. After being cursed out by the che

Had to have two separate transactions because of course they found what I needed after they said they didn't have it and I purchased my other materials. Glad they have it but someone who knows what they're looking for would have been nice. I was the only customer in the store, it was clean, shelves stocked nicely, and quick.

Has what you need , most of the time unless it's an odd part , but they can order it. Helpful staff and a clean store

Walked in to get coolant for my Mercedes-Benz. While this would seem like a simple task, advanced auto bot at the front desk had other thoughts. He was extremely surprised that this was the only thing I was purchasing and was offended when I didn’t give my phone number for the rewards program. He couldn’t explain antifreeze vs coolant and I don’t even know if I got the right thing. Hope my car doesn’t explode.

Absolutely do not recommend the Canandaigua store. The lady “manager” (Tanya I believe her name is) was extremely disrespectful. I ordered a $220 part, picked part up went to my car and had my husband check it over to make sure everything was right. Well.. it was a used part with a ripped gasket and missing pieces. My husband attempted to return it immediately, as we had not yet left the parking lot, and as he approached the counter this woman comes yelling at him about how she checks her parts and she knows it’s fine. My husband asked if it was on camera - her checking the part and she just continued to scream at him about how she checked it and knew it was fine and that he must of stolen the missing piece and that they have no cameras in the store and they only go by honesty. What good