West Herr Toyota of Canandaigua Service and Parts

David at West Herr Customer Service is top notch! He is always friendly, knowledgeable, and truly goes above and beyond to make the entire process smooth and stress-free. All of my questions were answered clearly, and I never felt rushed or pressured. It’s clear he genuinely cares about their customers and takes pride in their work. I would absolutely recommend them to anyone looking for outstanding service!

Could not get over the fast service. I loved the video showing us what was being done to fix our new Prius! I loved the new drink dispenser in the waiting room! Any drink you wanted came out hot and delicious. I can’t wait to get the next service appointment. Thank you Dave at West Herr!

Over the phone, Alison (?) in the parts was very knowledgeable and most helpful. She gave me the confidence to drive a long way to your dealership to take care of my tire problem. When I arrived, I was greeted by Jessica. She was very polite, friendly and pleasant. Your star technician confirmed the nail-in tire was not reparable and he would replace the tire right away. Everything was done within a short time. Thank you so much for the great team work. You really took good care of a walk-in customer!

David did a great job for me. Besides doing the maintenance that vehicle asked for I also had him check rear passenger tire. Great job and did in timely manner.

All pricing was up front and the video with the mechanic’s explanation of the repairs was very helpful. The service was expensive, but exactly what was quoted. No surprises. All in all i got what I expected and their customer service was good. Only improvement I could ask for is an on-premises rental service. Van Bortel manages a fleet of vehicles they use as loaners for their service customers, and I’ve become spoiled while going there.