Advance Auto Parts

Absolutely Outstanding Service! I had an incredible experience at this auto parts store this week. A couple of weeks ago, I bought a new battery here for my backup generator. The battery itself was great—but I ended up ruining it by letting it go completely dead in the generator. No matter what I tried, I couldn’t bring it back to life, so I took it back to the store to have it tested and to confirm that I probably wrecked it. The store manager helped me personally. He tested the battery right in front of me, and after about a minute he couldn’t get any reading at all. I explained that the damage was almost certainly my fault. Without hesitation, he grabbed a brand-new battery and said, “Doesn’t matter—I want you to be happy.” And he didn’t stop there. On my way to check out, I grabbed

I live in the other part of Virginia, and feel shame that I didn’t not write a good review on this store, where a manager Jared helped in a very difficult situation this summer. Jared find necessary tools and even helped me to organize call for towing my car to dealership. Jared is a professional in automotive area! Thanks to him I love Advance Auto Parts and always prefer this network to the others!

I needed my Jeep battery to be tested&replaced. Manny helped me out. Awesome customer service. All my Jeep parts were in stock. Thank you so much for helping. I will always shop here and spread the word to go see "ManagerManny" he got your back !!

Employee was unprofessional and rude. I'm the type of guy that does all the maintenance on the vehicles that I've owned. Everything from a simple oil change to injectors replacement. The employee wanted to argue my issue instead of helping me solve the problem. I'm not one to write reviews but it bothered me so much. Go to NAPA or Auto Zone. You'll have a better experience.

Oh my God....I bought a pair of tail light bulbs for like 4 bucks and the sales person was wrong about the size(number) of the bulbs but I never got the receipt thinking I may not need to come back because I trusted him to be a professional....nope....not only they were wrong but when I went back to swap out with the correct number, the kiddo behind the counter acted like I was returning an engine. I used to frequent here but now, I will NEVER go back.