Advance Auto Parts

❌ Zero Stars – Poor Service and Lack of Decency at Rio Grande, NJ Location Overall Experience: The level of service and customer support at the Rio Grande, NJ location is the complete opposite of the excellent standard I have consistently received at the Newton and Franklin , NJ Advanced Auto Parts. Most customers who come in are dealing with a technical problem and need help; unfortunately, the service here showed a complete lack of compassion and basic customer service. The Incident: I purchased a battery for my 2017 Toyota Highlander. When I attempted to install it, I noticed the negative terminal remained too loose even after tightening. I immediately returned to the store for assistance. • The Clerk's Reaction: The counter clerk (an overweight man with glasses, as noted in other ne

So appreciative of Troy’s help! My car battery died and Troy helped us find the right tools and even helped my husband replace it in the cold rain

Today John was a huge help! He sold me new clips for the exterior of my Mazda; then went above and beyond by installing them! Thank you John!!

Not the best customer service. The guy that is the cashier glasses and over wieght long hair is the worst trying to ask a question refused to answer me he justed looked at me .

Arrived 10mins before closing time (its currently 6:55 and the piece of paper on the window says 7. But the google maps says 8pm.