Advance Auto Parts

Hello. Im from Rochester,N.Y. on my way from Orlando FL. To Rochester, my minivan gave me issues with battery light. But I knew the alternator was the issue. It was a Sunday and no shops open due to holiday as well. I didn't have time to wait for a shop to open and use my aftermarket warranty to help with the isusue. I stopped at the Avanced Auto Parts store#8193. A young lady by the name of Emily was attending me and helped me out. She even asked if n I needed help she knew someone that was willing to help me if he was available. She reached out to this awesome man that was willing to help. He has a business I remember it was called Reaper something. He helped me get it done. Everyone was amazing. Today I had to call cause the alternator is giving issues again. I spoke to a guy and a lad

I was able to get my battery replaced here swift and easy, but had a pretty uneasy encounter here. I ordered a new battery online and had come days before to get it picked up/installed and i was told there was no one at the time to get the job done since they were alone. Makes sense to me, so I said I would come back later that same day, but some unfortunate circumstances occurred and I wasn't able to come back until a couple days later. Its not their fault at all and im grateful for their patience, but unfortunately while getting my battery replaced I heard them complaining and talking about me quite loudly in the store about my situation. I guess they didnt know i was in ear shot. I'm sorry I came much later than expected and I wish I could've made things easier or better for yall, but

I really wanted to leave a review to highlight one of their employees. I went in there to get a new battery for my car, and have them install it. It ended up not being a simple task, but their employee Robby went above and beyond to make sure everything was perfect. I cannot appreciate him enough.

Needed a battery installed had 2 women employees and a guy none of them were knowledgeable about changing my battery. Go down to O Riley’s across from Zaxby’s they’ll take care of you.

Employee playing rap music on a personal boombox at the cash register loudly Other employee said it’s actually stores and he can’t change the station Not professional or family oriented music at all