Advance Auto Parts

They gave me the wrong part the last three times I went there. The last time I was stranded. Stuck. With no vehicle. I live two miles away, when I asked if they could possibly deliver, I was told only to a shop. Not to someone two miles away who was stranded because of THEIR third mistake in a row. Sorry that happened. Nothing they could do. I’ll never go to advance again.

I visited the Smyrna location recently to get a scan because my car had the check engine light came on. Jacob assisted me. He was awesome! He was very friendly and knowledgeable. The spark plugs that were needed were unavailable because the car was a newer vehicle and the dealers tend to hold on to the parts until after the cars are out for a while. Jacob didn't stop there. He asked team members (who were also great) for suggestions. I took their advice. I've visited this store multiple times and have always received great service and have always gotten what I needed.

I ordered a part over the phone. When an issue arose, they called me proactively to let me know instead of waiting until I got there. Erin helped me out with a battery and she was super helpful. Nice to go somewhere that has people that care working there.

Ordered some coils and one ended up being the wrong one. Took it in they were able to pull up my receipt and change it out. I was grateful for the attention since I couldn't drive my car without putting in the 5th coil. Didn't have to wait long. Thanks guys great job 👍👏

Went in for some wipers. The young gentlman working the counter was everything you could ask for. I forget his name, but he owns the Chevy truck... thank you for your professionalism and service.