Advance Auto Parts

DO NOT SHOP HERE!!!! THIS PLACE IS HORRIBLE, I DRIVEN ALL THE WAY TO THIS PARTICULAR STORE TO GET OIL THAT THEY STATED WAS AVAILABLE IN STORE ON THE WEBSITE, THEY DIDN’T HAVE IT, INSTEAD OF BEING GOOD BUSINESS PEOPLE AND HONORING THE PRICE PROMOTED ON THE SITE, THEY SOLD ME LESS OIL FOR A HIGHER PRICE, THE CUSTOMER SERVICE IS BEYOND HORRIBLE, THE INDIAN SELLS REP TRIED TO SELL ME OIL THAT WASN’T EVEN THE RIGHT KIND FOR MY CAR, AND IF I DID’NT KNOW ANY BETTER AND PURCHASED WHAT WE RECOMMENDED IT WOULD HAVE DESTROYED MY ENGINE.

I had a great experience at Advance Auto Parts on Monday. The worker Corey was super friendly, patient, and really knew what he was talking about. Corey didn’t rush me, explained everything clearly, and made sure I got exactly what I needed. You can tell Corey cares about his customers and takes pride in his job. I left feeling confident about my purchase and really appreciated the good customer service. I’ll definitely be coming back because of Corey.

Sam absolutely crushed it for me. Made an online order, but there needed to be a substitution. Was very helpful getting me what I needed. Also added a car battery and was very knowledgeable and had a good discussion on Cold Cranking Amps. Bottom line…will be coming here from now on.

I came in needing a transmission line and, after having been taken advantage of in the past at another shop, I was honestly cautious and a bit hesitant. Cory handled the situation professionally and took the time to look up multiple store locations to see where the part might be available. He also offered to order it for me instead of pushing anything unnecessary. That level of transparency made me feel comfortable and reassured. Before leaving, I asked for his name because I felt his help deserved to be recognized. Experiences like this restore a little faith in customer service.

I called this location to check for part availability. I was put on hold before I could even get a word out. Whoever answered the phone said "Advance, hold!" And left me on hold for about 3 minutes. Someone finally picked up and asked me how they can help me. I explained I'm calling for availability and they immediately interrupted me telling me that I need to hold for whoever put me on hold. I waited about 5 more minutes before hanging up. Service like this is completely unacceptable! During the very brief times I was connected I also heard their store burglar alarm sounding off over the phone. This call was placed at 3:10pm on Tuesday Dec 9th