Advance Auto Parts

Bought a high quality battery here less than a year ago. Car wouldn’t start today, so I took my husbands car to work. I stopped at an auto zone store on my way home from work to buy jumper cables and was able to get my car started. I went back to the auto zone store to see if the could test my battery. Said the battery was bad, but to give Advanced Auto Parts a call as the battery should still be under warranty. Called Advanced, associate agreed that it was still under warranty but stated that “he could not do a battery exchange tonight as he was the only associate at the store, but I could stop in at 8am to do an exchange”. I said that wasn’t possible as I start work at 7. I asked if I could purchase another battery at auto zone and then get reimbursed for my old battery, and he said “no,

Both staff were super helpful in assisting me with my headlights. They were both friendly and professional. I would highly recommend coming to this location. I have made this location my location to come for all my car needs and parts. Too bad I can't give this store a higher score. It truly deserves the highest rating possible.

Eric went above and beyond to help me exchange a warranty part at another store after purchasing it from this store. Super helpful!! Much appreciated!!

Crabby today... Not sure what happened, but was just at the store. My vehicle is in need of a new battery. I researched, and due to time thought the free installation would be helpful. I arrive and waited while a phone call was completed. Hi, I'm here for a battery. Pf, ok. What's the vehicle. Vehicle is this model this year and that engine. Employee - well I just have the 1, do you want this? Me - yep, I looked online and saw that was all you had. Oh, can you install it too? Employee - pfft, no way, I'm the only one here, maybe later today. Um, ok, I can do it later too at this point. Do you have car remote batteries? Ya, they're over there by the truck stuff you'll see them. Ok, do you have a way to open the fob to make sure I get the right one? Huh, no, I don't know how

This business needs training in customer service. Jennifer the manager has bad communication and garbage service! If you explain exactly what you need and the manager agrees then changes their mind that is bad business and customer service. I'm done with the run around and idiots that work for these 2 locations in waukesha I will make sure all the business I do will be at other parts stores. I will no longer buy my customers parts and maintenance merchandise here.