Alamo Rent A Car

Renting a car at this location was a smooth experience. Since I had a reservation, completing the paperwork at the counter took less than five minutes. Although there was a short wait for the vehicle, the two gentlemen in the parking area were very helpful and made the process easy. I even received a follow up apology email from the manager. Would choose this location again without question.

The service desk was wonderful. The vehicle was very unsatisfactory. My gas gauge was only 3/4 full. 30 minutes into my trip and all warning lights were on telling me of numerous malfunctions. I consulted the manual as instructed and was able to turn them off only to have it happen again each time I drove over 5 miles. I actually parked the car and walked once I reached my destination because I didn’t trust the safety of the vehicle. Very disappointing and disruptive.

Every staff interaction was professional and friendly. They made sure that my needs were met, that I was recognized as a valued customer, and that the rental experience was terrific at each step. They also helped when my flight home was canceled due to bad weather, and changed my rental to one-way with a drop-off at my destination airport. Very good experience all around.

Check engine light came on from time we rented to the time we returned. Couldn't get anyone on the phone to resolve the issue, "customer service" opened a ticket with no response...crickets. Car shut off on major highway with no warning, had to call 911, sat for5 a few before the car decided to start again....they seem to know these cars are in disrepair and could care less. Junk car fleet, avoid at all costs. Did not even want to drive the rental we rented, waste of money.

⭐ Extremely Disappointing Experience – Christmas Trip Ruined - Never Rent From Regan Alamo I rarely leave reviews, but this experience deserves to be shared. I booked a 7-seater vehicle well in advance for a Christmas family trip, expecting a smooth pickup late at night. Instead, what I walked into was chaos, poor planning, and complete lack of customer care. When I arrived around 11:30 PM 12/24, I was told there were no 7-seater vehicles available due to “high demand.” I was then pressured to either take a 5-seater (which obviously wouldn’t fit my family and luggage) or a pickup truck, which would have left our luggage exposed to the cold and weather—on Christmas, no less. To make matters worse, the manager on duty made no effort to help. No calls to other rental agencies, no alternat