All Roads Trucks - DC

I came by request of another ford dealer,to be treated disrespectful. This guy named nor was very rude n none helpful.He yelled at me n accused me of calling him a name wen I describe how he was acting towards me.Then said he can help me n asked me to leave.This place is races an has terrible customer service

Knowledgeable. Have the needed parts at a good price. Unfortunately need to retract my good review. Got a part that didn't work. Instead of replacing sent back to ford for warranty. Had to buy replacement which fixed everything. When I called to ask refund status they wanted an invoice number which I don't have because kept it. When I suggested they look it up in the computer they hung up on me. I'm stunned and highly disappointed. Ford dealer should stand behind ford parts! Hanging up on a regular customer? You've got to be kidding. I'm certainly not a big account but someone there should have helped and gotten back to me about a refund. It has been about a month.

Got right to my problem and solved it within 5 minutes.

Do NOT use their service department. My friend took his Raptor to get new tires and his truck was stolen while the vehicle was there and the dealership doesn’t want to accept responsibility nor help at all which is crazy to me because how can that happen when the vehicle was on their lot and it’s their responsibility to keep the vehicle secured. Seem like they don’t care about their own customers that are choosing to spend their money for simple service. Please us any other Ford dealer in the area but this place

The absolute worst follow up imaginable. Dropped my work truck off 8am Friday morning. They looked at everything other than what I dropped it off for. I declined the items they recommended and asked them to address what it was brought in for.They told me they'd call me in by close of business Friday to let me know the status. NO FOLLOW UP from them on Friday which meant truck had to stay there over the weekend. I decide to go to the service department today (Monday) at 11:30am to find out what's going on and they said they'd call me in an hour. I called them (again) at 4:15pm and was informed that every one was gone for the day. This is totally unprofessional. I was looking to establish a good relationship with them so they could service my fleet. I guess they don't value me as mu