American Glass Co.

My windshield was cracked. I needed a replacement. I went in, they took down my info, gave me an ETA on when the glass would arrive, and set an appointment for the installation. They even called when there was a no show, so I was able to get there early. Everything was done in about an hour and 15 minutes. Couldn't be happier..

Had 5 screens that needed replacement. I went to another place first, and the guy looked at them and scowled like they really didn't want to do them. Said it would at least be 2 weeks Went to American Glass and no such response. Got them back quickly, cheaply, and experiemced excellent customer service. There was a technician that was coming in to the office as well that greeted me and rushed to the door to let me in. Will use them exclusively from now on.

If I could give a 0 I would. Have had 3 separate appointments. Got a call a day before the first one they were just ordering my windshield and it would take 10-15 days. Not sure why we wait until day before appointment to order but ok. 2nd appointment comes, drive two hours to location as I am from Jackman to get there and have them start and then be told the windshield they received was broken. Okay, reschedule. Get a call today for my appointment Friday 1/26 so 2 days before that they again just went to order windshield and it will be 10-15 days. I could not be more frustrated with this location. Funny how I was able to call the Skowhegan location and get an appointment made for Friday. I will never do business at this Waterville location as they clearly do not care about their customers

Came in with a chip in my windshield. Thought I would need to replace it. Instead they let me know that it would be a simple repair job. Got me in the next day as we were getting ready to go away for a few days. Quick and easy repair.been a couple weeks no problems at all. Easy to work with great job

EDIT - I emailed them and Eric called me. He was very sorry about it all. He offered me 50% off and appreciated my business. This was a very bold and caring move from this company. Thank you. They made a customer forever with this. Went to fix a small ding for $70 they cracked my entire windshield. They told me this almost never happens and then quoted me $310 to fix it legitimately it was the highest out of pocket quote in town. Not only did they break it more but wanted the most.