Audi Erie

the service department is terrible. they are not up front with you about pricing. after already charging me over $700 for a key they charged me $200 more even though the person i ordered the key from said i would not need to pay anything other than the initial $700. when i bought my q5 from them they sold it to me with one key and didn’t inform me it only had one key until after i signed the papers. they never contacted the old owners to return the second key and the salesman stopped responding to me when i kept asking him about the second key. the car also had broken control arms when i bought it but they didn’t bother to tell me that. when i called them for a quote to fix the control arms they wanted to charge me over $5,000. i found another mechanic in the area and paid less than $1,500

The service department is amazing. Chris and Ralph always make sure they explain what is going on with my car and make sure everything is handled. I never have to worry. I couldn’t ask for a better service department.

Cannot rave about this dealership any more... I worked with Jim Paulson for months during the COVID shortage and his patience never wore down with me. Despite there being a huge car/chip shortage, the staff here worked with me on the car price. I drove from Michigan to come here because of the professionalism I experienced over the phone. I have recommended this dealership to so many people even before I signed documents. Even the financing guy, David Bennett, made it feel like a smooth and easy transaction!

Vey old and dingy building for Audi. Was actually shocked. They were very nice, however, didn't listen well. I I told them I was an hour away and to would be waiting for my car and needed the 90,000 mile. I reiterrated when i got there hours. They were actually able to loan me a car to run some erands. I got back and they told me things that needed to be done and my oil change was finished. I was shocked. They didn't fo the 90,000, it took like 3 or 4 hours and they charge me like $200 for an oil change. Total Rip off. I would NEVER go back.

Roth has been absolutely terrible service. They’re the only ones in Erie as a dealer. If you need service go to Euro works/Adam in Fairview. They are great. Roth service is sub zero. They are not professional. They do not work with you at all and they don’t give a shit if you’re there or not. That’s the attitude they have like ,oh well. I would not go to them. Also, there is Renn Sport/Charlie. He is very good as well.