Audi Raleigh Service Department

I had a fantastic experience with Audi Raleigh! They got my car in as soon as possible and had it fixed up quickly, which I really appreciated. I worked with Nick, who was incredibly kind and reassuring throughout the whole process. He made me feel completely comfortable and took away all the stress I was feeling. It’s rare to find service that’s both efficient and genuinely caring—thank you, Nick Price and the Audi Raleigh team!

I recently had a disappointing experience with AUDI Raleigh while servicing my Audi Q5. Initially, I reported a humming noise that got progressively worst, but the problem wasn't identified during the first visit. Difficulty in scheduling a timely follow-up appointment led to a resolution delay lasting several months. A subsequent diagnosis suggested a front bearing issue, leading to a repair worth over $1,200. However, this did not resolve the problem. It was only after they recommended to replace the tires for an additional $1,600 that the noise ceased. Adding to my frustration, warranty coverage for the bearing issue was denied due to a technicality. Moreover, the dealership requested that I sign a form absolving them of responsibility for any misdiagnosis. Notably, they never provided

Awesome customer service and great communication. Thanks to Thomas for super service and special thanks to Jared for taking the time to help me set up My Audi app in my Phone

It took 2 hours to get a 17 point complimentary inspection done. I was told to arrive by 7:30 to get in line. I was the 2nd person in line. Later on I found out that the techs don't arrive until 8 and don't even start looking at any vehicles until after the morning meeting at 8:15. Aagghh. And the tech left a smell of oil in my seat or on the steering wheel. Not happy. I'll probably make the extra drive over to Cary the next time. You expect even better customer service when you purchase an expensive car. Not here though. Disappointed.

Personal, in touch , responsive, and a pleasure to work with. The TEAM at this Audi Dealership is a pleasure to work with. I'm traveling, and they are taking care of all of my service needs. KUDOs to Nick ,Mark, and Sandy for their stellar Customer Service!