Auto Appearance Center
Grand Rapids, MI · Cars
- Address
- Auto Appearance Center, 1520 Rupert St NE Suite E, Grand Rapids, MI 49525
- Phone
- (616) 361-5400
Auto Appearance Center is an auto shop located in Grand Rapids, MI. It is one of 602 auto shops listed in Grand Rapids. Its 2.9-star rating is slightly below the Grand Rapids city average of 4.4 stars. There are 2 photos associated with this location.
Customer Reviews
I LOVE this place!! I have taken my jeep here for a yearly Buff N Shine since 2010. They have always done a fantastic job! Someone has always done a last minute inspection with me when I get there to be sure it's been done to my satisfaction. I splurged last week and got the Detail job done. I am SO HAPPY that I did!! Josh and Ryan did a wonderful job....NOTHING was left untouched!! I will DEFINITELY have them clean it again for me. They even got all of the sand out of it from the sand dunes, and that's a JOB!!! These guys are always so polite and fun to talk to. I won't go anywhere else....you shouldn't either!!!
Steve French the owner is so generous. He got me in at the drop of a hat and made sure my experience was phenomenal. And Justin treated me like family. I highly recommend them! Update: I was very disappointed to find out a year later that the business was sold and the new owner would not honor the agreement I paid for the year before. The agreement said they would buff out scratches and maintain the finish and undercoating every year for 3 years. The new owner was not nice about it either.
Dropped off my truck for a simple rust undercoating, got it back with a dent in the hood and now a new rattle in the driver's door. They gave a $150 discount for the dent, but claim they do not repair dents... go figure right? If you're looking for a decent deal and don't care about the rest of your car, this is the place for you.
The detail job was not good. The worst part was when I picked up the vehicle after hours they didn't put the floor mats back in it. The following day I had to call them three times before they were able to find them. I requested that they deliver them to me about three miles away. They refused and said they didn't have time to. They said they would give me $2.50 to come pick them up for gas money. They refused to give me a discount for my inconvenience to fix their mistake. I told them I paid them to detail the car and put the floor mats back in it. They never apologized or tired to make it right. Do not go here.
I purchased a brand new Chevy Silverado from a local dealer. Upon closing the deal they up-sold the rust, paint, fabric and sound protection by Auto Appearance Center of GR. After having the truck for 2 days I drop it off at the dealer for these added services. The truck was delivered to AAC the next morning. Nearing the completion of the services we get a phone call stating the passenger side rear fender got "scuffed" while pulling in or out of a bay. OK, I understand accidents happen. I was not happy about it, but they claimed to taking car of it. AAC takes the truck to a different Chevy dealer to buffed. Only to find out that the fender needs to be repainted. 4 days later the truck is returned to AAC from this second Chevy dealer to have the paint protection redone. This is the
Accessibility & Amenities
Services
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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.