Auto Glass Services NW

I had previously used AGSNW and was very happy with their service. I needed a new windshield this time and was hoping to use them again, but this was the worst experience ever. I left a voicemail a week ago with no response. I called again and left another. I got a call back from Shawn Tracy, who was incredibly rude and spoke over me the whole time. He said he had no record of me and when I told him I had left a message, he then told me how AGSNW and another company had been bought out by a third company, and I asked how this story applied to my situation with no answer. When I said I had left a voicemail, he said the number no longer worked and I told him that it did because of the voicemail I left (because it had all of their info on it). After the fourth time of being talked over, I tol

I was quite impressed by how quickly they were able to come to me! My windshield had a pretty bad crack and I’m going on a long trip, called in and a few hours later everything was replaced and fixed! Would definitely recommend this service.

I could not have asked for better service. From the moment Nick answered the phone I felt well taken care of. My window was smashed while working downtown and like many it was an expense I was not expecting. The price was fair, the service was kind and Ben the tech that came out today was extremely efficient and so sweet even in the pouring rain. I am deeply grateful. I highly recommend this company! They made an unpleasant situation as bearable as possible. 10/10

Missed their own service time, damaged my interior, messy job, language barrier with technician, and non-genuine part. My recommendation is that you go anywhere else, maybe even Safelite would be better. I was scheduled for 1-4pm on 9/8/23 to replace the back and front windshield of my 2013 Toyota tundra. I got a call when the technician showed up at my house, apparently standing on our lawn, at 11:30am. He asked where the truck was. Of course, the truck was not there because if I'm given a 3 hour window of arrival, I expect that time frame or to be given notice if it should change. I informed the technician that my bed was full of firewood that I had intended to unload prior to the appointment and I would not have time since he was 1.5 hours early. He said it would be fine and he would m

Overall, this was a 5-star experience. It was the lowest priced quote I received, they scheduled the appointment quickly. The guy I spoke with over the phone was friendly and helpful. Marco did the repair and was great. He was personable, quick, and the windshield looks great. He even went above and beyond by reattaching the adhesive to my dash camera after the install. I wasn’t thrilled about having to spend the money, but I’m really glad I spent it here. I'd be happy to have friends and family go here