Auto Intensive Care

We recently had the team at Auto Intensive work on our Fiat 500X as well as our Ford Transit 350 camper van. Their communication was exceptional. Let me know all along the process what the issues were and what else they'd recommend after inspecting my vehicles. The work was done in a very timely manner, and all issues were fixed. Definitely my go to place from now on for my automotive repairs.

I originally had my vehicle towed in for steering issues, was quoted $2,500+ for a replacement of steering rack, pinions, and outer tie rods. I paid, and was relatively happy with my service, but disappointed by the pricing- I'm not familiar enough with the work completed to compare, however. This week, I took it in again for issues with the blower motor and resistor, and was quoted over $800+ for a replacement of said parts- one that other shops quoted for $600 or less. I declined the service, opting to take it elsewhere, but still paid a $197 fee- $167 diagnostic fee, and $33 for 'shop parts' (no work had been done, just the glove box panel removed). When picking up the vehicle, however, none of the glove box components had been replaced and instead was left in my floor board and passeng

I had a pre-purchase vehicle inspection done at this shop, which cost me $300. However, they only identified some issues that I could have noticed myself. After I completed the purchase, the battery failed, and when I went to replace the tires, the technician told me that the brakes also needed to be replaced. According to the inspection report they provided, both the battery and the brakes were in good condition. Instead, they only pointed out issues like the lights, sun visor, and windshield wipers—things that are not critical—and quoted an unreasonably high repair cost for them. I’m not surprised at all that they refused to admit their mistake — they even said I’m not a real person.

We were on a trip from Ohio to Florida when the brakes on our vehicle became a major issue. We had reservations in Savannah for the night so we began calling auto shops for any availability. Auto Intensive Care was able to get us in the following morning. Rob was our contact person and he served us with kindness and integrity from start to finish. Even our assigned mechanic was committed to getting the job done that day so we could get back on the road. We often hear stories of strangers being taken advantage of in these situations. There was not a hint of that here. Thank you for a job well done!

With a 17 year old SUV finding a reliable place to keep it operating at its best is vitally important. We’ve had Auto Intensive Care repair head gasket leaks, transaxle replacement, and brake replacements. They were reasonably priced and communicated well throughout the work. I hope we won’t need them any time soon but won’t hesitate to call them if something needs repairing.