Auto Value Saint Cloud

I went in looking to get some paint to finish some rust repair on my truck and I pulled up the gm paint codes and gave it to the person working behind the counter and he mixed it for me. 2 weeks later when I went to paint my truck it was the wrong color. They say not a guaranteed match, but I have never seen a worse match. I am extremely disappointed with the service.

Adam was super helpful and got me right!

Staff was too busy answering phones to help me find the part I was looking for. Had to look online and cross reference my own part. When I was ready to check out, they stopped answering phones and I had one of them check to see if I got the right part. They suggested a "recommended" part for 50 cents more and I decided to take it because it looked like it was higher quality. Parts are relatively inexpensive here, but maintenance items like light bulbs and fluids seem higher priced than local competition.

Consumer warning: make it a point to avoid Auto Value Parts! Called to order a part yesterday and were assured it would be in by this afternoon. Called this afternoon to confirm arrival and was initially told it would be here in two days. After pointing out we were told it'd be here today spent five minutes on hold to be told that not only will the part not be here today, but in fact that they're unable to get the part AT ALL and that we should try somewhere else. Thank goodness O'Reilly went ahead and ordered same part based solely on our inquiry yesterday and had it ready and waiting for us when we called last minute today.

APH warehouse is they’re supplier and it is a plantation let me tell you they don’t communicate with they’re employees they keep them in a squared off section of the warehouse and don’t care about individuals all they know is GET THE PARTS ON THE TRUCK!! Only one black person on they’re team In the dock area to communicate with the minority. They’re is no incentive I felt like I was in the Jim Crow Era with the big heads watching us they don’t pay nothing and have a high overturn rate it’s a new person everyday and they always quit I feel they are somewhat r*$€!$= really! Not somewhat but they are Auto Value Owned and don’t care about people of color one of the bosses referred to me as a monkey. My father was in the hospital at the time and I needed to be there for him and they never cared