AutoFair Toyota of Tewksbury Service Center

Stay far away. They literally charged me $3600 for labor when my car was there for all of 24 hours (including overnight). There is no justification at all to charging people that much. Do yourself a favor and find a local independent garage and stay far away from this place.

I feel like I was overcharged. I was charged almost $200 to replace brake fluid, which is more than I have ever paid for that. Lesson learnt on my part. They also said I had a tire puncture that could not be repaired. They wanted me to buy four new tires. They quoted some options; the cheapest was $1100. I quoted the same services from the Town Fair Tire website at $600, so I obviously declined. But then at the end, they gave me a multi-point inspection report that said tires were fine and had no damage. Clearly a mistake, but really? I also knew going in that I have low tire tread and low brake pads. I am planning to get that addressed elsewhere, but I figured they would flag it in the multi-point inspection. Yet, they somehow missed it, so I have some doubts about the overall quality o

Edit: September 5th. I have left two voicemails for the Managing Director, as requested, on Monda and Saturday, a week later. It’s the middle of Monday and I’ve not been called back. AutoFair sold us a RAV4 Prime. Glad we found it there, but it feels like they were not really “trying” for our business. Just because they were lucky enough to get the allotment, it was just “easy mode” for them. Had it on hand and in stock for a week, yet it wasn’t fully charged to give us the best chance to review or enjoy it properly when driven off the lot. Charged a market “adjustment” that would have easily covered said charge, many times over. Didn’t bother to actually care for the customer. Customer had to ASK for the accessory pack that was foisted upon us without choice, for 3 USB cables to charg

Overall we had a good experience with the Toyota team here in Tewksbury - everyone we worked with answered all of our questions during each step of the process, responded in a timely matter/communicated pretty well. They were professional, not pushy. I would come back here again/recommend to a friend.

I recently went here for oil change. They tried to sell me some services that were really not needed. i.e. Wheel alignment. They tried to convince me that I must need it to pass next inspection. I had a strong doubt as I did wheel alignment less than a year ago and there was no sign of lack of alignment this time. So, I declined it. To be sure about my doubt, I went to another place and got a machine report on my alignment. It all Passed and no alignment was needed. I have the report. I understand that dealers would recommend some services as needed. However, they should also be honest.