AutoRent

They don’t clean the cars before renting them again. I left a backpack in the car the day I dropped it off. I called later that same day and stated that I had forgotten the bag. The car was still in their custody and o was told they were going to do a thorough check and look through the car to find the bag before renting it out again. The dude did a half ass job (bag was in the backseat… large black backpack on dark gray seats) I came in being told that it would be in the building. Once there I was told they didn’t find it in the car. Kia called the person who rented the same car and she had found the bag as soon as she looked in the backseat.. never rent for them!

I never write poor reviews and im an extremely cooperative person but I feel compelled to write this because of the horrible customer service I recieved. About a month ago I had to rent from autorent in tasca because my car went in for a recall. While the rental was in my posession a rock hit the windshield. Upon returning the vehicle I let them know about the scenerio. I was ready to rectify the issue however I could. I asked for a quote first for out of pocket thinking I may not have windshield coverage on my insurance. After about 10 days I recieved a quote for $1300 from Cassandra. I called to see if I could bring it to my repair guy. Days later I recieved a call from Ed the original guy saying to call he had better quote. I called back leaving a voicemail and never heard from anyone.

Great customer service, Lisa was very responsive and helpful. She had all the paperwork ready and even helped with the communication with the insurance company. Lisa made sure that all of our expectations were met. Highly recommend working with Lisa and her company. Also would like to mention how helpful Gina is. Great teamwork!!

I don’t usually write reviews but this time I just had to. I am in customer service and have been for over 30 years. I pride myself on putting my customers needs first and foremost. Love seeing them smile as they exit my establishment. With that being said I have to say I don’t really get the same treatment anywhere. Well that all changed when I had the please of dealing with a Woman by the name of Lisa. My Husband and I needed to rent a vehicle for a road trip. Lisa was so helpful with every step of the process. She was funny and personable. When leaving there in our rental my Husband and I actually talked about her and the outstanding customer service she provided us. I would highly recommend Lisa and the entire Autorent Family. I’ll never go anywhere else. Great job crew!! Keep ur the

This was back in 2019, nonetheless, I feel the need to share. I had a terrible experience with one of their employees, Madison. I received a call from her regarding a toll bill that had just arrived in May 2019, long after I rented in 2018. I bought this SUV from Tasca Ford and theu messed up my title paperwork. As I tried to clarify some details, Madison became increasingly defensive and condescending. She suggested that I was tarnishing the company's reputation and insisted that I take immediate action to pay a $127 toll bill. Despite my attempts to engage in a conversation, Madison remained rude and unprofessional, interrupting me, accused me of yelling at her and this was not the case, and she hung up in my face and refused to answer when I called back. Upon further investigation, it