Autostar Chrysler Dodge Jeep Ram of Silverthorne

I am sorry to the people that have tried to help (like the guy who changed a rental loaner to ‘no charge’ and the gal who checked me out at the counter) BUT my experience with my service person and others have been demeaning, unproductive, and I have no clue what to do here. When I asked my service guy at car pickup “how many miles had been driven when the car was in the shop?” I thought this to be a reasonable question as my JEEP has been in the shop multiple times a year and never has been fixed for 5-years. By the way, the car is a death trap!! I can’t afford a new one and this is not sellable. My steering wheel locks up and won’t turn WHILE DRIVING- you have to turn the car off (driving on a highway!??) to get the wheel to unlock! Back to the question - I asked bc the moment you drive

This is an edited review. After having a dismal experience in the purchase experience, the brand-new GM, James, reached out to me to help. I truly appreciate someone walking into a difficult situation and taking responsibility and ownership of the situation. His efforts to help me are greatly appreciated, and now I can fully recommend his team. I absolutely adore my new Jeep Gladiator Nighthawk, and finally have a local dealer to maintain it.

**Updated 01/20/2026** Thank you to James, the COO, for reaching out! After speaking with James, we felt better about the situation and he explained what happened. He really went out of his way to hear me out and help make it right. I hope they continue to improve their operations in Silverthorne and this whole thing doesn't happen to someone else in the future. Thanks again! ------------------------------------------------------------------------------- This would have been a five-star review, but since neither the salesman nor the sales manager can seem to respond to me, I’m leaving my feedback here instead. I’ve been helping a family member find a new vehicle and came across a nice Mazda CX-5 on their lot a few weeks ago. I noticed it had been sitting for a while and had also looked a

I brought my Jeep in to have them switch out the catalytic converter that had been recalled and had a great costumer service experience. They didn’t push me to do any unnecessary repairs, and I felt like they were honest about what actually needed to be fixed in the moment and what could wait. I communicated primarily with Pavel in service and really appreciated his honesty and excellent customer service.

I'd had mixed experiences with this dealership in the past when it was under Groove ownership. With Autostar running the show I've had overall positive experiences with them. Robert was an AMAZING help in getting my warranty check issue resolved with Stelantis/MOPAR. Even though my Jeep is gone I would still use Autostar for minor services to my Chevy Colorado.